My Experience With Bernardi Acura of Boston

Buying a used car from Bernardi was a hoooooooooorible experience; it was like going through torture. All I got was broken promises, lies and more lies. Bernardi says, “We believe honesty is the ONLY policy”; and I think DISHONESTY is the only policy they know.

Here are few broken promises or lies they told me:

Lie 1: Bernardi promised the car will be ready in 1 day after the payment is made. I needed the car right way to commute to work. It took them 12 days to get the car ready and serviced. I had to take bus to get to work which was 4 hours of commute everyday. Moreover, I had to call atleast 3 or 4 times before they would call me back. Every single time, they would tell me your car will be ready tomorrow; and we are Bernardi Acura, we deliver our promises. THE BIGGEST LIE.

Lie 2: They offered me 2 yr/ 24,000 miles warranty on the car, which I bought from them. A week later, I got a call from Bernardi telling me they can’t offer 2yr/24,000 miles warranty because my car is a 2001 model. If they couldn’t commit then why did they make a promise at the first place????

Lie 3: We offer 90-day warranty on all our used cars. Guess what!!! They don’t and I found it after buying the car that my car had only 30-day warranty.

I would never go back to any of the Bernardi’s dealerships, even if I have to buy a brand new car. For Broken Promises and Lies, WELCOME TO BERNARDI!!!!!!!!

Review contributed by : MAT